Cisco Webex NextGen Contact Center
The Future of Customer Engagement is Here – Powered by AI
As a Cisco Gold and Master Collaboration Partner, Netsync has empowered enterprises with best-in-class, leading-edge solutions for over two decades. Cisco’s NextGen Contact Center is the latest advancement, leveraging AI to anticipate customer needs, empower agents, and deliver unparalleled business results. From omnichannel support to AI-driven automation, Cisco’s solution ensures your call center delivers seamless, scalable, and efficient customer service.
Let our Cisco-certified experts lead your business forward with more personalized experiences tailored to every customer journey.
Webex Contact Center – The AI-Powered Customer Experience Platform
Seamlessly bridge digital and human interactions
With AI at its core, Cisco’s platform connects every customer engagement, from automated messaging and self-service options to live agent support, creating a unified and personalized experience.
Support any channel, anytime.
Let customers communicate in their channel of choice, including phone, text, email, chat, social messaging, and more.
Understand every customer.
Empower agents with AI-driven insights, journey data, and context for each customer, so they can deliver the best experience, every time.
Cisco Webex NextGen Contact Center
Experience the Security, Flexibility, and Scalability that only Cisco can provide.
DOWNLOADNextGen AI Assistant for Every Interaction:
Bring AI into every interaction, making it the driving force of your contact center operations. Here’s how AI can enhance your customer experience:
AI-Driven Personal Concierge:
Proactively engage customers through their preferred channels, providing intelligent, self-service issues before issues even arise. AI-powered self-service conversational agents provide quick, intelligent resolutions.
Agent Empowerment:
Give agents the tools to perform at their best. AI delivers real-time insights, coaching tips, and conversation summaries that free up their time for more complex tasks.
Business Optimization with AI:
Use AI-driven analysis for every interaction—human or virtual—to uncover deep insights. Gain visibility into customer sentiment and satisfaction to refine operations.
Tailor Experiences for Customers, Empower Agents, and Optimize Your Business
Bring AI into every interaction, making it the driving force of your contact center operations. Here’s how AI can enhance your customer experience:
A Forrester Consulting Total Economic Impact™ study found that Cisco’s Webex Contact Center solution achieved a 304% ROI, delivering significant operational improvements over a three-year period.
The Future of Customer Engagement is Here
Experience the Security, Flexibility, and Scalability that only Cisco can provide.
With Webex, you get one trusted vendor, one powerful platform, and one seamless experience that connects customers and colleagues, simplifying management and communication.
Webex ensures your mission-critical contact center operates on a secure and open platform, flexible enough to integrate with all your systems and scalable to meet the demands of your growing business.
From mid-sized enterprises to global corporations, Webex scales effortlessly, supporting anywhere from 500 to 36,000 agents as your business expands.
Leading the Way in Cisco Contact Center Solutions
Netsync has earned a reputation as a Cisco Gold and Master Collaboration Partner with over 20 years of experience delivering innovative IT solutions.
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Certified Cisco Expertise
With 45+ CCIE-certified engineers, Netsync ensures your Cisco Contact Center solution is implemented and maintained to the highest standards. -
24/7 Support
With 9 regional offices, we are positioned to offer unparalleled support whenever and wherever you need it. -
Certified Cisco Expertise
With 45+ CCIE-certified engineers, Netsync ensures your Cisco Contact Center solution is implemented and maintained to the highest standards.
Trusted Partners. Incredible integrations.
Partner with Netsync and Cisco to unlock the full potential of Webex Contact Center. Tailor best-in-class solutions to your unique business needs and drive superior customer experiences across every interaction.
Partners Involved
Practices Involved
Technology Consulting
Let Netsync Take the Lead in Modernizing Your Business
Netsync’s Services Practice and technology consulting team can lead you to sustainable modernization of your IT systems.
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