Cisco Unified Contact Center for Enterprise
Deliver Seamless, AI-Powered Customer Experiences at Scale
Modern customers demand fast, personalized, and seamless experiences across multiple channels. Cisco’s Contact Center Enterprise empowers your business to meet these expectations with:
- Omnichannel Capabilities: Connect with customers on voice, SMS, chat, email, social media (e.g., WhatsApp, Apple Business Chat, Facebook Messenger), and more—all from a unified interface.
- AI-Powered Self-Service: Use AI-driven virtual agents, powered by Google Dialogflow CX, to handle routine inquiries with natural language understanding, freeing up human agents for more complex tasks.
- Real-Time Reporting: Gain valuable insights into agent performance, customer satisfaction, and contact center efficiency with Cisco Unified Intelligence Center, improving decision-making and overall operations.
Omnichannel Customer Engagement
A customer’s journey doesn’t happen on just one platform—it spans phone calls, social media, emails, and more. Cisco CCE ensures your call center can seamlessly integrate all channels, delivering consistent and efficient service:
- Unified Communications: Bring voice, chat, SMS, email, and social platforms together for streamlined interactions with real context.
- Webex Connect Integration: Elevate digital engagement with powerful self-service and agent-assisted capabilities across various digital channels like WhatsApp, Facebook Messenger, and in-app messaging.
- AI-Assisted Routing: Automatically route inquiries to the best available agent based on customer history, agent skills, and real-time context.
AI and Automation: A Smarter Way to Handle Inquiries
With Cisco’s AI-powered solutions, you can empower your contact center to work smarter, not harder. Cisco’s AI tools help your business reduce response times and improve overall efficiency:
- Virtual Agents with Natural Language Processing (NLP): Automate customer interactions for faster responses and reduced wait times, handling repetitive inquiries efficiently while maintaining a conversational tone.
- AI-Powered Agent Support: Tools like Agent Answers provide real-time suggestions, enabling agents to solve customer problems faster.
- Call Transcripts and Insights: Real-time voice-to-text transcription allows agents to view key details as they handle calls, improving the overall customer experience.
Scalability That Grows with Your Business
No matter your size, Cisco CCE can scale to meet the needs of your growing business:
- Support for 500 to 36,000 Agents: Whether you’re a mid-sized enterprise or a global corporation, Cisco’s CCE can scale to support your agent workforce.
- Cloud or On-Premises Solutions: Flexible deployment options allow you to choose between cloud-based, on-premises, or hybrid models that align with your IT strategy.
- Seamless Integration: Netsync ensures smooth integration with your existing systems, including CRM and ERP platforms, for optimal efficiency.
Empowering Agents with the Right Tools
Your agents are the backbone of your contact center, and Cisco CCE ensures they have everything they need to succeed:
- Cisco Finesse Desktop: A modern, intuitive interface that provides agents with all customer information in real-time, enhancing their ability to deliver personalized service.
- Workforce Optimization (WFO): Monitor and manage agent performance with powerful tools for scheduling, adherence tracking, and quality management.
- Multi-Device Support: Enable agents to seamlessly work across different devices, whether in the office or remotely.
Netsync: Your Trusted Cisco Partner for Contact Center Solutions
With over 20 years of experience, Netsync is a recognized leader and expert in delivering innovative IT solutions as a Cisco Gold and Master Collaboration Partner. Here’s why Netsync is your best choice for Cisco CCE transformation:
- Certified Cisco Expertise: With 45+ CCIE-certified engineers, Netsync ensures your Cisco Contact Center solution is implemented and maintained to the highest standards.
- Tailored Solutions: Every contact center is different. Netsync works closely with your team to design, deploy, and optimize a solution that meets your specific needs.
- 24/7 Support: With 9 regional offices natiowide, we are positioned to offer unparalleled support whenever and wherever you need it.
Cisco Unified Contact Center for Enterprise
Take your contact center to the next level with Cisco CCE and Netsync’s team of Cisco-certified experts. From consultation to deployment and ongoing support, we’re here to guide you through every step of the process to enhance your customer interactions.
DOWNLOADPartners Involved
Practices Involved
Enterprise Networking
Scalable, Unified Networks that Provide Security and Flexibility
Netsync designs and implements enterprise-class networks for organizations of all sizes.
Explore More »Telephony and Voicemail
Large-Scale Deployments to Facilitate Collaboration
Netsync can source and deploy large-scale telephony solutions for enterprises, government agencies, and educational institutions.
Explore More »Customer Contact Center
Provide More to Your Customers
A Customer Contact Center offers clients a direct line of communication with your business and provides unparalleled satisfaction.
Explore More »Cloud Collaboration
Reduce Costs and Expand Capabilities
Cloud collaboration has never been more critical to organizations than it is today.
Explore More »Technology Consulting
Let Netsync Take the Lead in Modernizing Your Business
Netsync’s Services Practice and technology consulting team can lead you to sustainable modernization of your IT systems.
Explore More »
