Service Center
End-to-End Device Lifecycle Management
Netsync’s Service Center is your trusted partner for comprehensive end-user device support and lifecycle management, delivering world-class services for desktops, laptops, tablets, printers, and more.
Powered by ITIL-aligned processes and staffed by highly skilled technical professionals, Netsync is ready to support enterprise and public sector clients across the U.S., ensuring fast, secure, and reliable service solutions that enable your organization to operate efficiently and effectively.
Netsync is proud to be a Microsoft Authorized Service Provider, offering certified repairs, maintenance, and support for all Microsoft Surface devices.
Service Center Capabilities:
Install, Move, Add, Change (IMAC)
- Remote or on-site installations, moves, adds, and changes
- Network appliance installation
On-Site or Depot Service/Support
- Options for on-site or depot services, support, and endpoint management
Asset Management and Disposition
- Asset tagging, tracking, reporting, and disposal
- Cisco Smart Net Total Care Services
- Asset and contract management
Hardware/Software Maintenance
- Authorized end user compute service provider for HP, Lenovo, Dell, Microsoft, Acer, and Toshiba
- Authorized network service provider for Cisco, APC and Eaton
Delivering Proven Results with Precision and Expertise
We pride ourselves on delivering exceptional results. Our team’s dedication and expertise are reflected in our outstanding performance metrics, ensuring your organization’s success.
Elite Cisco Partner Status and Certifications
As a Cisco Gold Partner, we hold four Master Certifications and several Specialty Certifications, with over 45 CCIE Engineers on staff. Netsync has been recognized for its excellence across Cisco architectures, ensuring that every solution is designed, implemented, and supported to the highest industry standards.
24/7 Facility Security and Logistics
Netsync’s Service Center and warehouse facilities are built with security, efficiency, and scalability in mind:
- 24/7 IP video surveillance across all key areas of the facility.
- Badge-controlled secure access for restricted areas.
- Dedicated client warehouse spaces for secure asset storage.
- On-site delivery via our custom fleet and local logistics capabilities.
Frequently Asked Questions (FAQs)
Netsync’s Service Center supports a wide range of end-user compute devices, including desktops, laptops, tablets, printers, and network appliances. We are certified partners for HP, Lenovo, Dell, Microsoft, Cisco, and more.
We offer both on-site and depot support options depending on your organization’s needs. Whether you need immediate assistance at your location or prefer to send equipment to our depot, we have flexible service models to support you.
Our asset management and disposition services follow strict protocols for security. We track assets throughout their lifecycle, ensure secure disposal of sensitive equipment, and provide comprehensive reporting for compliance.
Netsync combines deep technical expertise, industry-leading certifications, and state-of-the-art facilities to deliver unparalleled service. Our Texas-based team is equipped to handle large-scale deployments with an emphasis on security, reliability, and customer satisfaction.
