Networking your computers is the logical choice
to make if you have two or more at your home
or business. Sharing everything from files and printers to scanners
and internet access. Not sure if networking is right for you?
Call us today for a free consultation. We take the guesswork out
of network implementation.
Support: Network support means more than a quick response
to a network crisis. It's being ready for every contingency. It's
customized. It's based on client needs.
Time: When your end users depend on you for support,
depend on NetSync. We have answers to your most complex networking
questions, and should you ever require it, our engineers can be
at your site, as quickly as you need us to be there.
Desks/Telephone Support: We become your first and last line
of support. We support
your business such that your network doesn't demand your attention,
and that is to say we're doing a good job. While others may
strive on network crisis support, we focus on network crisis prevention.
At NetSync Technologies we design and engineer programs that prevent downtime
altogether. In our view, the focus of support is not what is lost
when your network goes down, but what is gained when it stays
Also, fast response to customers' questions when
you need answers to resolve an issue access our knowledgebase.
Maybe you need telephone troubleshooting, or
e-mail and software support, or a system engineer or technician
dispatched in an emergency, NetSync Technologies can customize a program tailored
to your needs.
Management: For immediate assistance in locating the
cause of a network problem, NetSync can remotely dial and or connect
into your network. As a result, we can be as effective as a team
on-site without incurring the cost associated with on-site support.
With NetSync remote site management, you do not notice our being
away, because we are just a phone call away same as your in-house
technical staff. You call us, we fix it, next minute you're back
working. We also proactively manage your network so problems can
be corrected before users are affected. We call it Stealth management,
you call it Excellent service.
Technologies Employs Preventive Maintenance: This is a set of clearly
defined, realistic expectations of what will occur as outlined
in our methodology and agreed upon by both parties. You know exactly
what you're getting. No confusion. No surprises. We come into
a support situation knowing what you want and you come out as
Quarterly meetings for status update and further
planning. This practice for managing your network is a rare option
in many vendor's contracts today. With us at NetSync, this is
standard. Documentation and updates every six months for smarter
management and comprehensive knowledge of your network design.
Effective documentation is an up-to-date documentation. Documentation
is the proof of how well your network is being supported. Providing
you with this documentation is just another way we support you.
Monthly customer reports for network updates.
NetSync generates full reports on network activity
at multiple levels. Vendor specific patches for easy access
to the software you need.NetSync knows your network, and therefore,
we will proactively make the software that can yield critical
enhancement in your network available to you. Check our web page
for easy downloads.
Proactive network management. In a nutshell, you're
covered. Networks do go down, but rarely without warning. Proactive
remote management constantly surveys your network and notifies
you at the first sign of trouble. We can give you the head's up
when: hard drives are going bad (redirect blocks) memory stops
functioning circuit boards overheat IP sockets show user security
issues or hard drive space running out software "hangs" or doesn't
work right (especially important for mission critical applications)
backup doesn't run viruses are detected either at the server or
For site installation & Project Management, we
use qualified engineers for installation and post-installation
support and offer full system certification as required. As soon
as we receive your instruction to proceed on a project, a project
manager is appointed who oversees the installation from start
to finish. The project manager will take the responsibility for
ensuring the project is completed on time and to your satisfaction.
All necessary liaison with the chosen network service provider
will be carried out on your behalf unless otherwise indicated.